Help & Questions
Answers to common questions about sending cards, your account and membership.
Sending cards
How do I send an ecard?
Open any card or poem and click Personalize Card at the bottom. Add your message (and a photo if you like), enter the name and email address of each person, or pick them from your Address Book, then send it now or choose a date to send it later.
Each person gets an email with a button to open your card. If you are not signed in, you will be asked to sign in first.
How do I find a specific card?
Use the search box at the top of every page (the magnifier on phones), for example birthday daughter. You can also browse All Categories, New Cards or Top 10 Trending.
Where do I see the cards I sent?
Open your Outbox. The Sent tab lists every person each card went to, and whether they have opened it yet. The Scheduled tab shows cards waiting to go out, which you can still edit.
I sent a card to the wrong address. Can I send it again?
Yes. In your Outbox, find the card and click Send Again. The card opens ready to send; correct the email address and send it.
Can I share a card on Facebook?
Yes. When you personalize a card there is a button to post it to Facebook, and every card page also has a Facebook share button.
Problems
The person never received my card. What should I do?
Check your Outbox: each person shows Opened or Not opened. If you turned on notifications, you also get an email when your card is opened.
A card can fail to arrive because:
- the email address was mistyped,
- it went to their junk or spam folder (marking it "Not junk" fixes this for future cards too),
- their email filter held it back, or
- their mailbox is full.
Try Send Again, or send the card to yourself and forward it.
I can't hear the music on a card.
Cards with music show a Play Music button; browsers do not start music by themselves, so tap or click it. If you still hear nothing, check that the volume on your computer, phone or speakers is turned up and not muted.
How do I open a card from its code?
The button in the email opens your card. If you only have the card code, enter it on the Pick up a card page.
Sign-in & account
How do I sign in?
Click Login at the top right of any page (on phones it is in the header and the menu) and enter your email address and password. Sign in here.
I forgot my password.
On the sign-in page click Forgot password? and enter your email address. We email you a link to choose a new password; it works once and for one hour. Check your spam folder if it does not arrive.
If you no longer use the email address on your account, contact us.
How do I change my email address or password?
Open My Account and choose Change email or Change password. Your email address is also your sign-in name, so sign in with the new one afterwards.
Address book & reminders
How do I add or edit contacts in my Address Book?
Open your Address Book. Add people with + Add contacts, or click the pencil next to a contact to change it.
How do I delete contacts?
In your Address Book, click the trash can next to a contact. To remove several at once, tick their boxes and click Delete selected.
How do reminders work?
Add birthdays, anniversaries and other dates on the Reminders page and choose how early to be reminded. We email you before the date. Turn on Repeat every year for events like birthdays. Use the pencil to change a reminder, or the trash can to remove it.
Membership
Is LLERRAH free to use?
Viewing cards and sharing them with the social media buttons is free. Sending personalized cards requires a membership. Membership information.
What does a membership include?
- Send unlimited personalized ecards
- Add a photo to your cards
- Post personalized cards to Facebook
- Personal Address Book
- No advertisements on the cards you send
- Outbox to track cards and send them again
- Reminders of important dates
- Schedule cards for a future date
- Notifications when your cards are opened
- Blank cards to add your own message
- 30-day money-back guarantee
- Memberships do not renew automatically, so you are never charged unless you renew
How do I renew my membership?
Renew your membership here. You can see when your membership ends on My Account.
More
How do I sign up for the free newsletter?
Subscribe here to hear about new cards and games.
Can I add Margi's music to my website?
No questions match. Try another word, or contact us below.
Still need help?
Send us a message and we will get back to you.

